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Telephone Doctor
ServiceSkills.com

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Buy Description Unit Price Quantity
 Popular Package Savings
  Telephone Doctor® Complete DVD Library (18 DVD Courses)
$3,990   
  What To Say When DVD Series (30 modules on 4 DVDs)
$1,990   
  Email Matters DVD Series (19 modules on 1 DVD)
$795   
  Service SimsSM DVD Series (12 modules on one DVD)
$795   
  Service Matters DVD Series (12 modules on 2 DVDs)
$995   
  Six Best-Selling Management Development DVD Courses
$2,990   
  Houndville Meeting Openers (10 modules on one DVD)
$495   
  + Telephone Doctor Customer Service Library (18 DVD Courses)
+ Newmarket Learning Management Development Series (6 DVD Courses)
+ What To Say When Series (30 modules on 4 DVDs)
+ Email Matters Series (19 modules on 1 DVD)
+ Service Matters Series (12 modules on 2 DVDs)
+ Service Sims Series (12 modules on 1 DVD)
+ Houndville Animated Meeting Openers Series (10 modules on 1 DVD)
$6,990   
 Individual Telephone Doctor 18 Module DVD Library Titles
  1. The Service Mentality DVD-based training course
$495   
  2. Listening Skills DVD-based training course
$495   
  3. From Curt to Courteous 3.0 DVD-based training course
$495   
  4. Questioning Techniques DVD-based training course
$495   
  5. Five Forbidden Phrases® 3.0 DVD-based training course
$495   
  6. Six Cardinal Rules 2.0 DVD-based training course
$495   
  7. Selling Skills from A-Z DVD-based training course
$495   
  8. Proactive Customer Service 2.0 DVD-based training course
$495   
  9. Essential Telephone Skills DVD-based training course
$495   
  10. Six Steps to Service Recovery DVD-based training course
$495   
  11. Seven Keys to a Positive Mental Attitude DVD-based training course
$495   
  12. Business Friendly Customer Service DVD-based training course
$495   
  13. Influencing The Interaction DVD-based training course
$495   
  14. How to Handle the Irate Customer DVD-based training course
$495   
  15. Essential Elements of Internal Customer Service DVD-based training course
$495   
  16. Killer Words of Customer Service DVD-based training course
$495   
  17. That's Just Rude! Exploring the Rude Matrix DVD-based training course
$495   
  18. Maintaining Customer Relationships DVD-based training course
$495   
   Individual Newmarket Learning Management Courses
  A Question of Evidence - The Behavior-based Interview
$795   
  A.I.M. for Development - Setting Personal Development Objectives that Work
$795   
  Delivering Feedback - Fixing Performance Problems
$795   
  Coaching - The Power of Questions
$795   
  Gaining Commitment - Setting Performance Objectives That Work
$795   
  Using Competencies Successfully - Communicating the Way We Want People to Work
$795   

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