Login Password
Or Register
ServiceSkills.com elearning
Telephone Doctor

Congratulations! You're about to join over 30,000 organizations who already trust the DVD-based Telephone Doctor Customer Service Training Library.

Select the option you wish to purchase and click the "BUY NOW" button at the bottom. You'll be able to complete and review your secure order before sending it. To order access to ServiceSkills.com, our web-based training portal, please click here.

Thank you!

Buy Description Unit Price Quantity
 Popular Package Savings
  (12 individual DVD Courses) - Our flagship training collection. America's favorite communication training series hosted by customer service expert Nancy Friedman. Validated by millions of learners, these courses cover the full spectrum of customer care.
  (12 modules on 2 DVDs) - Learn from six service superstars who share their stories, strategies and opinions about providing world class customer service. This "peer perspective" provides your staff with a unique learning experience.
  (12 modules on 1 DVD) - Engaging simulations feature wrong-way service situations followed by two distinct path choices. Learners are challenged to think through each situation before it happens to them in the real world.
  (19 modules on 1 DVD) - While most team members know how to send and receive email messages, this series features hundreds of tips and techniques which aren't common sense. These basic skills, when implemented, will ensure your customers and coworkers are receiving the level of service they deserve.
  (26 modules on 1 DVD) - Basic sales training program that's loaded with twenty-six powerful skills and techniques which will be of immediate help to everyone in a customer service or telesales position. Content includes Features vs Benefits, Echo Questions, Using Tie-downs and much more.
  (10 modules on 1 DVD) - People won't do their best work if they feel ignored, disrespected or threatened. At the heart of every great workplace is a culture of respect, trust and appreciation. Topics include Neutralizing Bullying, Demonstrating Appreciation, Listening for Understanding, Acting Ethically, Championing Diversity and more.
  (11 modules on 1 DVD) - Meet HR Manager Jasmine Harris. Her organization has been hampered by high turnover, low morale and dysfunctional teams. She's identified nine team member "behaviors" which are impeding her organization. Watch as Jasmine and a talented Improv Group presents the findings to Senior Managers.
  (30 modules on 4 DVDs) - Team Building, conflict management and communication courses featuring Human Resource expert Hugh Murray. Just-in-time training modules provide skills which your staff can implement immediately to best navigate challenging workplace issues.
  (6 individual DVD Courses) - Managers and supervisors will benefit from proven strategies to best handle challenging personnel issues. Topics include Coaching Questions, Delivering Feedback, Personal Development, Using Competencies, Behavior-based Interviewing and Improving Performance.
  (10 modules on 1 DVD) - Presents common workplace dilemmas in a colorful and lighthearted way.
THE WORKS! All Ten DVD Series Above
+ Telephone Doctor Customer Service Library (12 DVD Courses)
+ Service Matters Series (12 modules on 2 DVDs)
+ Service Sims Series (12 modules on 1 DVD)
+ Email Matters Series (19 modules on 1 DVD)
+ Basic Selling Skills From A-Z (26 modules on 1 DVD)
+ 8 Keys To A More Respectful Workplace (10 modules on 1 DVD)
+ How To Be A Terrible Team Member Series (11 modules on 1 DVD)
+ What To Say When Series (30 modules on 4 DVDs)
+ Newmarket Learning Management Development Series (6 DVD Courses)
+ Houndville Animated Meeting Openers Series (10 modules on 1 DVD)

100% Satisfaction Guaranteed!

Contact Us

TEL: 800.882.9911
FAX: 314.291.3710
30 Hollenberg Ct.
St. Louis, MO 63044